Support & FAQ

Yes. There are various licensing models available for using the Easire® Cloud CMS. From the Silver package to the Enterprise solution, there is something to suit every need. Please feel free to contact us via sales@interactive-scape.com or book a demo for a personalised consultation.

Our Easire® Cloud CMS, a content management system is tailored to your project for the easy and efficient management of your content, such as texts, images, videos, and more - accessible directly via web browser from any location and usable by multiple editors simultaneously. The cloud system provides a unique data structure and the highest security standards. Additionally, we provide service & remote support, regular backups, and updates.

Yes, that is totally possible. You can add videos and GIFs in standardized formats. If you have special requirements, we'll have a look and find a solution. And if you wonder: you can also add and change images, texts, map materials, PDFs, icons etc.

All standard file formats can be integrated into your application, also special formats are no problem if we know what you need. All your contents and media can be easily managed via your specially tailored web-based Easire® Cloud CMS – anytime, anywhere.

Yes, that is possible, provided we take the specific requirements into account and define them right at the start of the project.

We generally develop our interactive apps for use with objects on large multi-touch screens, with the user experience and user interface specifically designed for a multi-user scenario. If the app is also to run on other devices, we can discuss the use cases and technical requirements in an initial workshop and draw on our many years of experience with such configurations.‍

Yes, that is totally possible. You can add, edit and maintain all your contents, e.g.images, texts, videos, icons easily by yourself via your specifically tailored web-based Easire® Cloud Content Management System – anytime, anywhere.

Of course. Our displays are frameless and designed to be professionally integrated into a variety of table models, exhibits or furniture.

In our webshop you can always download the technical drawings of our products as well as the comprehensive instruction manuals, e.g. with information on housing and ventilation. But of course we invite you to take a look at our tables, which, after many years of development and a lot of experience, have been designed as best practice for great user experiences.

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Yes, that is possible. It is advisable to take this requirement into account as early as the initial concept or kick-off phase of the project.

However, if necessary, it is usually still possible to adapt the software architecture accordingly at a later stage.

Sí, Evet, 是的, Yes - for sure. Our foreign language module allows for the integration of many different languages, including non-Latin writing systems such as Chinese. You can easily manage the individual translations of your content within your application via our user-friendly Easire® Cloud CMS.

No. The Scape X® Module can only be used with selected third-party multitouch displays  that have completed the Scape X® Certification process.

Yes, Scape X® Mobile is a patented, AI-based multi-touch technology designed to enable the seamless sharing of digital information from any smartphone. We have trained the AI module (which is integrated into our displays) to recognise the wide variety of mobile phones, regardless of their respective brands or operating systems.

This allows you to free your content from the small screen of your mobile phone and use the large-format digital table for collaborative scenarios and for the intuitive exchange of media and data.

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Yes, they do. It is 100% the same Scape X® object recognition technology that our customers trust and value.

It recognises the same set of 24 different unique IDs, works with the same objects and even features our Scape X® Mobile technology, which enables mobile phones to connect seamlessly to large-format multi-touch displays and tables. You can be sure that it delivers the same world-class recognition quality you’ve come to expect.

Yes, absolutely. Whether you already have a fully developed UI/UX concept or simply a detailed brief, or whether you need to develop something from scratch – we’re open to all possibilities and would be happy to advise you on the most suitable approach to ensure your project is a complete success. That’s why we offer various formats, such as workshops, briefings or kick-off meetings.

To organise a workshop or request consultation, contact us at sales@interactive-scape.com or book a demo.

Scape X® Mobile detects the smartphone’s capacitive effect and its rectangular shape as soon as it is placed on the multi-touch surface. Initially, the smartphone is recognised as ‘Not connected’ and is then assigned its own unique ID after scanning a QR code linked to a simple web app.

There is no need to use Bluetooth, download mobile apps or carry out any additional steps: Scape X® Mobile is designed to make the mutual exchange of digital information simple and seamless.

Display manufacturers should first contact Interactive Scape so that the team can check whether the hardware is suitable for Scape X® object recognition. If the hardware is suitable, the Scape X® Certification process can begin, and once certified, any display can be paired with the Scape X® Module to activate the patented recognition system.

We are looking for high-performing, innovative partners for a wide-ranging collaboration to bring our award-winning, patented technology to new markets, application areas and industries. To discuss groundbreaking opportunities and become part of a growing network of experts, simply contact us at sales@interactive-scape.com or book a demo to meet with the Interactive Scape Team.

With our patented Scape X® Object Recognition, you benefit from maximum rotational angle and positional accuracy, sensitivity and speed (without jerkiness). Our AI-trained displays recognise up to 24 unique IDs as standard; for bespoke requirements, we can provide 100+ unique IDs.

The cost of a bespoke, customised application depends on many different factors, such as the complexity of the application, the provision of usable graphical inputs, the content, the scope of the desired functions and features, and other aspects.

Our application development typically starts at €15.000 net for a basic version, which serves as a starting point upon which we then build according to your individual requirements. Take a look at our references page for inspiration, or arrange a virtual demo to find out more about our multi-touch hardware and interactive applications.

It is completely secure. Scape X® Mobile and the multi-touch table can only connect to your smartphone if you actively authorise it. The same applies to any content you wish to share: access to it is only possible with your permission and by actively sharing it.

Our Scape® Tangible displays do not have a built-in application PC. The advantage for you is that you are free to choose a PC that meets your specific requirements and can upgrade it as and when necessary, without the display itself being a factor. The displays contain a processing unit running the firmware that enables touch and object recognition.

However, applications require an external computer, which must be connected to the display via a video output, USB (USB Touch) or Ethernet (TUIO) cable. We can supply this PC pre-configured, but this is not essential – you can also use your own PC or laptop.

With our tables, it depends: the Scape® Lab is supplied without a PC as standard, as it is often purchased by universities, institutes, etc., which wish to use the same table across several departments and therefore with different PCs. With Scape® Pro and Movable, the PC is an integral part of the overall design and features bespoke storage compartments for our PC models, as well as appropriate cabling, ventilation, etc. In this case, it is not advisable to use your own PC – although this is technically possible; please contact us to clarify any uncertainties in this regard.

Yes. High-quality, sturdy flight cases are available for transporting the various Scape® Pro models.

The impressive all-rounder: whether in showrooms, at the point of sale, for collaborative projects or at exhibitions and trade fairs – the Scape® Pro impresses with both its high-quality design and its robust build.

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Each Scape X® object has its own ID, enabling the system to recognise which object should trigger which interaction or content. When an object is placed on the display, the content assigned to it via our Easire® CMS (or via our partners’ content management systems) is displayed accordingly.

In the standard configuration, multitouch displays with Scape X® can recognise up to 24 unique IDs. With the Scape X® Custom Engine – a special software extension – our multitouch displays can recognise up to 100 unique IDs simultaneously.

Please contact our team or book a demo for further information about this bespoke software. Although the number of unique IDs is limited to 24 or 100, multiple objects with the same ID can be placed on the display and recognised correctly at the same time.

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We are often asked this question at the start of new projects with new clients. Apart from unforeseen cases of vandalism, we can only say that we have hardly ever been notified of such an incident to date. Should this ever happen to your objects at a trade fair or in a museum, there is no need to worry – our Scape X® object recognition technology enables our clients to easily change an object’s ID to any other desired or required ID within seconds, directly on your multi-touch display.

This requires neither our assistance nor any additional software. All you need is the pre-configured Scape X® Assistant (TOA), which you can find here (DE | EN).

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The Scape X® Engine is the core recognition technology that powers Interactive Scape’s proprietary multi-touch displays and tables, whilst the Scape X® Module is the hardware module that enables this patented object recognition to be used on selected and certified third-party displays.

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The difference between the two models does not lie in the Scape X® technology – on the contrary: both utilise our patented, AI-powered Scape X® technology, resulting in the same object recognition capabilities. The difference lies rather in the hardware specifications.

The Tile Pro | Scape X® uses hardware from DISPLAX, whilst the Scape® Tangible is equipped with original hardware from Interactive Scape.

The key differences: the DISPLAX multi-touch screen measures just 55", features Full HD resolution and a wafer-thin 2 mm bezel, allowing you to connect as many displays as you like to create a breathtaking visual experience in the form of a giant table and/or a video wall. The Scape® Tangible is available in 55” and 65” sizes, features 4K/UHD resolution and a standard bezel.

As you can see, both products have their advantages, and you can be sure that both are of the highest quality.

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The Scape X® Module is a compact hardware unit developed by Interactive Scape. When used in combination with selected and certified third-party PCAP sensors or displays, along with the relevant software licence, the module enhances these devices with our patented, AI-powered Scape X® object recognition, whilst offering the same precision and multi-user performance as our own premium products.

It is important to note that the Module only enables Scape X® functionality on hardware that has completed the Scape X® Certification process; this certification is the seal of quality that guarantees the reliability customers expect in demanding public and multi-user environments. Further information can be found in our dedicated Blog article.

Our Scape® Tangible Displays are premium devices that we have developed ourselves over many years and which are professionally integrated in Germany in accordance with our specifications. Unlike most of our competitors, we do not simply upgrade consumer hardware; instead, we research and develop our own professional, closed hardware systems featuring unique, patented technologies. These systems are mature, high-quality products that undergo extensive quality testing and are designed and certified for intensive, continuous use in demanding environments – a fact that is also reflected in the choice of materials and components.

Furthermore, by activating the Scape X® Engine, our hardware systems open up unique possibilities worldwide thanks to the integrated artificial intelligence and the resulting quality and flexibility of our touch and object recognition.

Our multi-touch, object recognition and interactive applications are used in showrooms and brand spaces, at live events and trade fairs, as well as in museums, science centres and educational and research institutions around the world, with Europe being our main market.

On our event page, you’ll find an up-to-date calendar of upcoming events worldwide where you can experience Scape X® in action. Take a look at our references to see our portfolio of successful projects, and explore our partner network to explore our growing international network of skilled partners with diverse expertise and see which partner has its own showroom in your preferred region.

to discover our growing international network of expert partners with diverse specialist knowledge, as well as find out which partner has their own showroom in your preferred region. The Interactive Scape team is always delighted to welcome you to our showroom in the heart of Berlin – on sire or virtually – so that you can experience our products and solutions first-hand: Book your live Demo now.

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Compatibility depends on whether the hardware has been approved as part of the Scape X® Certification process. Examples of proven and certified compatible hardware include DISPLAX Tile Pro | Scape X® and Round Touch (23"), selected TSI Touch displays (43", 55", 65", 75"), a 32" Conversar display, and Scape X® Surfaces configurations.

You can develop your own application or contact our partners, who will do this for you. Thanks to our robust hardware solutions and the revolutionary Scape X® Engine with open access to TUIO, we enable anyone to develop multi-touch applications with object recognition. All you need is a software framework that can communicate via the standardised open-source TUIO protocol (e.g. Unity, Ventuz, smartPerform, vvvv, Intuiface, Nuiteq Snowflake and many more). Integration is straightforward thanks to ready-to-use TUIO libraries in JavaScript, C++, C#, Python and Java.

If you want to learn more have a look at http://tuio.org/?software.

Tried and tested over many years and successfully used by our clients, including the Federal Ministry for Economic Affairs and Climate Action, Berliner Wasserbetriebe, Mercedes, E.ON, Siemens, Phoenix Contact, the German Spy Museum, the GDR Museum, Zeiss, the Technical University of Munich, Humboldt University of Berlin, various Fraunhofer Institutes and many, many more.

All our applications feature a bespoke, web-based content management system that enables all our customers and partners to independently access, maintain and manage their own content, data and media anytime, anywhere.

Yes, it will! Touch tracking and object tracking continue to work across all connected Tile Pro | Scape X® units as if they were one giant screen - touch tracking even works on the bezel itself.